Personal Data Charter (GDPR)

France Aspiration, a limited liability company with a share capital of €7,600 registered under the number 501 474 811 in the Register of Commerce and Companies, with its registered office at 275 rue de l’Ormière, 31380 Garidech. France Aspiration is responsible for the personal data you provide to us. In accordance with the applicable regulations on the protection of personal data, France Aspiration is the “data controller”.

France Aspiration, 275 rue de l’Ormière, 31380 GARIDECH

Representative : Jean-Louis Van Den Bil

“Personal data” refers to any information that can directly (e.g., your name) or indirectly (e.g., a pseudonymized email) identify you. This means that personal data includes information such as postal/email addresses, mobile phone numbers, usernames, purchasing habits, and may also include unique digital identifiers such as IP addresses and cookies.

We may collect personal data from you or receive it from you through our websites, forms, devices, pages dedicated to France Aspiration products, social media platforms, or any other means. In some cases, you provide us with personal data directly (for example, when creating an account, contacting us, or making a purchase on our websites or in-store). In other cases, we collect this data, for example, by using cookies to understand how you use our websites.

When we collect data, we indicate the mandatory fields with an asterisk. Some of the data we request is necessary for the following reasons:

• To perform the contract we have entered into with you (for example, to process the delivery of the goods you purchased on our website).
• To provide the service you have requested (for example, to send you a newsletter).
• To comply with legal obligations (for example, billing).

Failure to provide the information in the fields marked with an asterisk may impact our ability to provide you with products and services.

• Creation and management of an account
• Purchase and order management
• Contact and order by phone Inquiry requests (data collected when you ask questions about our brands, products)
• Subscription to the newsletter
• Website browsing (data collected through cookies or similar technologies)
• Data collected during your use of our websites

• Order management.
• After-sales service (responding to your questions and interacting with you in any other way).
• Commercial prospecting (e.g., newsletter; you can refuse to receive newsletters by logging into your account).
• Prevention and fight against fraud during payment of the order.
• Statistical analysis and audience measurement.
• Monitoring and improving our websites.
• Securing our websites and providing protection against fraud, both for you and for us.
• Processing and tracking your order, including delivering the product to the address you provided.
• Payment management for your order. It is specified that payment information is not collected by us but directly by the payment service providers.
• Protecting transactions against fraud.
• Managing any contact you have with us regarding your order.
• Handling any disputes related to a purchase.
• Ensuring the protection and security of the website and protecting you against any fraud or fraudulent use of our websites or services by conducting login operations.
• Delivering targeted online behavioral advertising to present you with advertisements for products that may be of interest to you, based on your previous behavior.
• Ensuring the proper functioning of our site.
• Publishing comments on product pages.

• Last name, first name(s)
• Email address
• Postal address
• Mobile and/or landline telephone number
• Account username and password
• Order information
• Purchase history
• Data related to your browsing and usage on our websites
• Last visited site
• Login data
• Viewed pages
• Watched videos
• Clicked advertisements
• Products you have searched for
• Duration of your visit
• Products you have selected for your shopping cart
• Any other information you have provided to us (e.g., photos of your products, comments)

Technical information:

• IP address
• Browser data
• Device data

France Aspiration makes every effort to maintain the security and confidentiality of data to prevent it from being altered, damaged, or accessed by third parties.

When placing an order, no banking data is collected or stored by France Aspiration. This banking data is provided by the customer via the order form or verbally when the customer wishes to place an order over the phone with the assistance of one of our advisors. This sensitive data is only processed by authorized employees.

The processing and use of your personal data may be based on:

• Your consent,
• The performance of a contract (i.e., the provision of services you request),
• Legal obligations,
• Our legitimate interests, which include :

Improving our products and services, specifically our business interests in better understanding your needs and expectations to enhance our websites, devices, products, and brands in the interest of our customers.

Fraud prevention, ensuring that payments are made and are not subject to any fraud or misconduct.

Securing our tools, ensuring the protection and security of the tools you use, and ensuring their proper functioning and continuous improvement.

A cookie is a text file that is stored on your device (computer, laptop, tablet) when you visit a website. It allows the website to recognize you, help you navigate from page to page, and remember your preferences for your future visits.

France Aspiration uses cookies to recognize the user when logging onto the website. Cookies are used to collect statistics in order to provide you with a simpler and more interactive browsing experience, with the sole purpose of improving their services. You can choose to accept these cookies or customize them according to your preferences using the “customize” button accessible in the cookie information banner. The user can disable cookies stored on their device at any time by adjusting their browser settings. However, disabling cookies may prevent certain features of the website from functioning properly.

By browsing our France Aspiration website, you automatically accept the collection of cookies.

The collection of data is intended for the use of the France Aspiration website. Depending on the purposes for which your data was collected, and only if necessary, some of your personal data may be accessible to our business partners. We rely on trusted third parties to perform a range of commercial operations and tasks on our behalf. We only provide them with the information they need to perform the service and ask them not to use your personal data for other purposes. We take all necessary measures to ensure that all these third parties with whom we work preserve the confidentiality and security of your data. For example, we may request the provision of services that require the processing of your personal data by:

• Third parties who assist us in providing digital and e-commerce services.
• Third parties that we need to provide and deliver a product to you.
• Third parties who assist us in providing IT services, such as platform providers, hosting services, maintenance services, and technical support for our databases and software that may contain data about you.
• Payment service providers and credit reporting agencies to assess your solvency and verify your information when required to conclude a contract with you.

We may also disclose your personal data to third parties:

• If we are required to disclose or share your personal data to comply with a legal obligation or to enforce or apply our terms of use/sale or any other terms you have agreed to; or to protect the rights, property, or safety of France Aspiration, its customers, or employees.
• If we have your consent.
• If permitted by law.

We do not offer or sell your personal data.

We place great importance on the protection of your personal data and take all reasonable precautions to ensure its security. We require trusted third parties who handle your personal data on our behalf to do the same through contractual agreements.

We constantly strive to protect your personal data and apply strict procedures and security measures upon receiving your data to prevent unauthorized access. However, please note that the transmission of data over the Internet is not entirely secure, and we cannot guarantee the security of data transmitted to our website. Any transmission is at your own risk.

Our websites may occasionally contain links to websites owned by our network and affiliate partners. Please note that these websites have their own privacy policies, and we are not responsible for the practices of these websites. We encourage you to review the terms of these policies before submitting any personal data to these websites.

We may also offer you the option to connect through your social media accounts. If you choose to do so, please be aware that you are providing us with information from your social media profile based on the privacy settings of the social media platform you use. We encourage you to visit the relevant social media platform and review their privacy policy to understand how your data is shared and used in this context.

In accordance with the amended “Informatique & Libertés” law of January 6, 1978, the user has the right to access, rectify, and delete their personal data. The user can expressly object to the processing of their personal data. To exercise these rights, the user can send a letter to France Aspiration, 275 rue de l’Ormière, 31380 Garidech, or send an email to contact@franceaspiration.com.

The request must be signed and accompanied by a valid identification document with the user’s signature.

France Aspiration has a period of 2 months from the receipt of the user’s request to respond. If there is no response or if the response is unsatisfactory, the customer has the right to contact the CNIL (French Data Protection Authority).

The user can delete their customer account and all associated personal data at any time by accessing the “My Account” section. France Aspiration commits to deleting all personal data accordingly.

France Aspiration retains data for a period of three years following the end of the relationship with the prospect, and for five years following the end of the relationship with the customer. The period begins either from the last order, the last login to the customer account, the last call to customer service, the sending of an email to customer service, clicking on a hyperlink in an email sent by France Aspiration, adding products to the cart without completing the purchase, or responding positively to an email asking if the customer wishes to continue receiving commercial prospecting after the 3-year deadline. At the end of this period, customer or prospect data will be anonymized.

Therefore, the customer will need to create a new account if they wish to reorder from France Aspiration. All previous orders and invoices will no longer be accessible.

However, information necessary to establish a right or contract, or retained to comply with a legal obligation, may be archived in accordance with applicable legal provisions.

France Aspiration informs the user that they have the option to establish, during their lifetime, instructions regarding the retention, erasure, and disclosure of their personal data after their death. These instructions can be general or specific. The user can modify or revoke these instructions at any time. To do so, the user can contact France Aspiration – 275 rue de l’Ormière, 31380 Garidech.

When a customer creates an account on France Aspiration, they are automatically subscribed to the newsletter. The purpose of the newsletter is to regularly inform them about ongoing promotional offers. They can unsubscribe by clicking on the unsubscribe link located at the bottom of each newsletter.

France Aspiration respects your right to privacy: it is important that you have control over your personal data. You have the following rights:

For any questions or remarks regarding the way we process and use your personal data, or if you wish to exercise any of the rights mentioned above, please contact us via email at contact@franceaspiration.com or write to us at the following address: France Aspiration, 275 rue de l’Ormière, 31380 Garidech.