Frequently Asked Questions (FAQ)

Adress : 275, rue de l’Ormière (Direction Montastruc), 31380 GARIDECH

Phone : 05.34.27.08.92

E-mail : contact@franceaspiration.com

Our store is located in Garidech, near Toulouse. You can come and purchase a product or pick up an order directly in-store, benefiting from the same prices as online but without shipping costs.

We are open from Monday to Friday, from 9:00 AM to 12:30 PM and from 2:30 PM to 6:30 PM.

Here are some directions to get to the store:

• Take the A68 highway towards Albi or take the Albi road (this will take you through L’Union, St Jean, Castelmaurou, Garidech, and Montastruc).
• Then take exit 3 and continue on the D888 towards MONTASTRUC-LA-CONSEILLÈRE.
• At the entrance of MONTASTRUC-LA-CONSEILLÈRE, take the left exit (near Lidl).
• France Aspiration is located at the bottom of the street on the left-hand side.”

An automatic confirmation email is sent after each order placement. This email contains the package number as well as a direct link to your customer account where you can view your invoice.

All your invoices are available in your customer account, allowing you to view and print them at any time.

First, reset your circuit breaker and try turning on your central unit again. Second, check if there are any faulty devices connected to your meter.

If the problem persists despite these checks, please contact us at 05.34.27.08.92. It could be an issue with the motor of your central unit.

If your central unit is still under warranty, we can arrange a return procedure. If not, please contact us so that we can work together to find a solution to your problem.

There can be several causes for this issue:

• It could be a loose connection at the hose and the switch. In this case, it is necessary to replace the switch and/or the hose.
• If the motor turns on and off without you touching the hose, it indicates a problem with the motor. In this case, please do not hesitate to contact us at 05.34.27.08.92.

Zunächst überprüfen Sie, ob das Problem nicht von der Stromversorgungssteckdose Ihrer Zentraleinheit herrührt, indem Sie versuchen, ein anderes elektrisches Gerät daran anzuschließen.

Überprüfen Sie anschließend den Schutzschalter oder die Sicherung der Zentraleinheit. Dazu setzen Sie eine Brücke mit einem Draht auf den 24-V-Steuerungspunkt der Zentraleinheit. Dieser Test sollte Ihre Zentraleinheit starten lassen.

Wenn sie immer noch nicht startet, deutet dies darauf hin, dass entweder der Motor oder die elektronische Steuerung defekt ist. In diesem Fall kontaktieren Sie uns, wir werden Ihnen Ratschläge für den Austausch des defekten Teils geben.

• In order to operate the switch, you need to align the guide located at the end of the on/off hose handle with the two small lugs on the socket.
• By rotating the handle a quarter turn, the switch makes contact. Consequently, it doesn’t function properly.
• However, if the hose is properly aligned but the switch still doesn’t work, try rotating the handle a quarter turn to the right. You will notice that the central unit engages normally. This indicates that either the hose or the switch is defective.

For replacement or advice, please don’t hesitate to contact us at 05.34.27.08.92.”

Compatible accessories :

The hoses and accessories are equipped with standard dimensions to make them compatible with all central vacuum units:

• Piping: 2 inches or 50.8 mm
• Inlet valves: the inlets have a diameter of Ø 37 mm
• Accessories (brushes, hoses, etc.): the inlets have an inner diameter of Ø 32 mm

Important note regarding the Electrolux brand!

The Beam Alliance range from Electrolux is equipped with oval-shaped accessories. Therefore, they are not compatible with other central vacuum units.

Compatible spare parts:

Unlike accessories, spare parts such as motors, electronic boards, carbon brushes, filters, and bags are not standardized. It is important to know your central unit well and be aware of which product is compatible.

To assist you, you can consult our buying guide to find compatible spare parts for your central unit.

If you have any doubts, please do not hesitate to contact us at 05.34.27.08.92. Our advisors will be happy to answer all your questions.

You don’t need to be a DIY expert to install a central vacuum system. It is completely possible to do it yourself. In addition, an installation guide is provided with your central unit.

However, it is also possible to hire a professional to carry out the installation.

Safety reminder:

• Never supply the inlet valves with 220V power. For the safety of the occupants of the house, the inlet valves must be connected to low voltage.
• Never fully unscrew the connector screws during the connection. If the screw is fully removed, you may lose the spring that is placed under the screw and lose the contact.”

• Do not use the central vacuum system as a construction site vacuum. Our units are designed for residential use only. Do not vacuum plaster and cement, as this may void your central unit’s warranty.
• When performing maintenance on the central unit, remember to unplug and disconnect the power.
• Do not use the central vacuum on wet surfaces.
• Do not handle the vacuum with wet hands.
• Keep the unit out of the reach of children.
• Do not pull on the power cord and keep it away from heat sources. Do not use it if it is damaged.
• Do not vacuum burning or smoking objects.
• Do not vacuum liquids or flammable materials.
• Plug the central unit into a grounded outlet. In case of a problem, the grounding protects you from electric shock.
• The electrical installation must comply with the NF C15-100 standard.
• Do not place anything on top of the central unit to prevent motor overheating.

To prevent your network from clogging, it is important to install the tees and wyes in the correct flow direction.

The new exchange warranty allows you to exchange your central unit for a new one in case of breakdown or malfunction for a period of 5 years.

To learn more about the details of this offer, please visit our page: ‘New Exchange Warranty for 5 years!

The optimal warranty offers you the possibility to return any product that does not meet your expectations free of charge within 15 days of receiving your order. We can then offer you an exchange, credit, or refund.

Terms and conditions of the offer:

• You can benefit from this offer only once per order.
• The cost is high, at 2.5% of the total amount excluding taxes of your order. The amount can vary from €1 excluding taxes to €12.5 excluding taxes.
• The warranty is automatically selected in your shopping cart. If you do not wish to take advantage of the offer, you must uncheck it before validating your order.